Terms & Conditions

This Terms of Service applies to the application known as air™. air™ will be referred as “The App”. Policies and Procedures Hours of Operation

  • * The App’s office is open Monday – Friday 9a.m. – 9p.m. GMT These policies and procedures apply to all products and/or services from: air™ App and air Website ( www.airtm.app ) air™ Professional, Expert, Innovators, Genuis, Enterprise
  • * You can purchase either air™ any package at your first purchase and if we wish to upgrade or downgrade please raise a ticket with our support team www.bespokeonhold.com Returns
  • * All refunds will be processed within 7 days.
  • * Customers must contact our support department with their order information to request a refund.
  • * 100% money back guarantee covers price of product only.
  • * You have fourteen (14) Days from the date of the original purchase to return the product to receive your refund. Any return received after the fourteen (14) day timescale will not be processed.
  • * If we receive excessive or repeated refund requests from you, we reserve the right to add you to our “blacklist” to prevent future purchases of our products by you and we reserve the right to refuse your business at our sole discretion for any other reason we deem necessary. We also reserve the right to deny future refunds to you if we feel you are taking advantage of our money back guarantee.
  • Characters Used – Fair Use Policy Your Professional license can generate up to twenty five thousand (25,000) characters per month. If you subscriber to Expert packages, the limit is one hundred and twenty thousand (120,000) characters per month. For the Innovator package the limit is one hundred and eighty seven thousand five hundred (187,500), our Genius package the limit is one million two hundred and fifty thousands (1,250,000) and our Enterprise packages limit is five million (5,000,000). This is a fair use and if you reach the threshold of the maximum number of characters stated above, then your account will be limited until days pass since you will have used all the characters allowance. To be able to keep air™ at a low price, and available for everybody, please try to stick within the limits described above. If you reach the limit, you will simply need to wait until it gets reset automatically. Customer Service: If you have questions or comments regarding our products, please contact us at - http://airtm.app/user/tickets

    VERY IMPORTANT NOTICE!

    *You have the ability to allow and receive remuneration from the display of advertisements, premium pro-rata revenues or other substantially similar forms of monetisation in connection with making available your productions on social media or other platforms, such as YouTube, offering such possibility (i.e. monetise). Notwithstanding the above you may not monetise any productions containing music. This means that when making your productions available on such platforms, you may receive a monetization claim from the music provider, and you undertake not to dispute such a claim. If you wish to be able to monetize your productions containing music, please contact the music provider to license the relevant rights.

    Privacy Policy

    (Last Updated: September 28th, 2021)

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this application. We will refer to this application (air™) as the “App”. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

    What data do we collect?

    When you visit the App, we automatically collect certain information about your device and some of the cookies that are installed on your device. Additionally, as you use the App, we collect information about the individual pages from our App that you visit. We refer to this automatically-collected information as “Device Information.”

    How do we collect your data?

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you enter your email, make a purchase, or attempt to make a purchase through the App, we collect certain information from you, including your name and email address. We use this information to generate registration details (that you will use to Login to air™ app). We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    How do we use the your data?

    We use the Order Information that we collect generally to fulfil any orders placed through the App (including processing your payment information, arranging for delivery or shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We also send relevant offers from our partners (affiliates) from time to time. We also use the info we collect about you on our site for advertising, retargeting, tracking sales, tracking actions across the site, etc…

    SHARING YOUR PERSONAL INFORMATION

    Our App contains tracking pixels from Google and Facebook. We do not share your personal information (email, phone number) with anybody. For example, we use www.stripe.com to power our online payments–you can read more about how stripe.com uses your Personal Information here:  https://stripe.com/es/privacy We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: Google Privacy You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIOURAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding- online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads GOOGLE – https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK

    Please note that we do not alter our App’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of your jurisdiction.

    DATA RETENTION

    When you enter your email or place an order through the App, we will maintain your Contact Information and Order Information for our records and marketing purposes unless and until you ask us to delete this information.

    CHANGES

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions or comments, please contact us support ticket at http://airtm.app/user/tickets

    Frequently Asked Questions:

    Our Web version is ready and our Mobile versions are coming soon!

    All of your voice-overs and productions are stored on air™️'s cloud, so you will have no problem accessing them from anywhere you like.

    We have both business packages and single user packages, there's something for everyone. If you have any queries regarding our packages then please contact us today

    To get assistance with air™️ , just open a ticket by pressing support on any of our platforms and one of our experienced team members will be happy to assist you.

    We have over 500 AI voices, yes some do sound robotic, but you are able to choose from the 279 neural voices, which are natural voices and do not sound robotic and with more being added every month there’s a voice for everyone. We also have fourteen 4th Generation voiceovers, again with more being added. If you want to check out our samples feel free to visit our YouTube channel or play one of our videos here and you will see why, we are the leading Artificial Intelligence voice provider that's affordable to all!